Todd Wyzynajtys

Durand, Michigan 48429
Phone: 989.277.xxxx

Northwood University – Midland, Michigan                                                    

Bachelor’s Degree in Business Administration, Magna Cum Laude.

Baker College – Owosso, Michigan                                                      

Associate’s Degree in Data Processing / Programming.

ITIL Foundation, Certified April 2016

Leadership Shiawassee, Certificate, March 2014 – 9-month curriculum developing and enhancing the skills and knowledge necessary for today's leaders to meet the challenges of tomorrow's workplace and community.

Dart Container Leadership seminar, August 2017 – Ethics, collaboration, compensation, delegation

Delta Dental Leadership course, Certificate, May 2017

Comp TIA Network +, Certified October 2010

Comp TIA A+, Certified December 2011

• EMC & Pure Storage SAN Admin & builder                                 *             Cisco & Avaya Networks

• VMWare & Horizon                                                                          *             Firewalls, BlueCoat & Websense, Lan Security

• Medical EMR, Meditech                                                                  *             Cisco CUCM & Avaya PBX
• Low voltage Fire , Burglar & Access Ctr l                                      *             Power Systems and UPS
• Layer 1 cabling and design                                                              *             Trackit / Service Desk / LanDesk
• Outlook 365, Teams, Clouded Telephony                                     *             ERP SAP HCM, Success Factors
• ​MS Project & Office Applications                                                   *             Cellular DAS & Repeating Systems

Dart Container of Michigan – Telecommunications Supervisor                                              2017 to 2020

Led a team of 6 engineers and techs to service the Dart international network comprised of 6,000 phone sets and 2,000 cell phones in a geographically disbursed office.  All aspects of business class Cisco and Avaya call managers, Avaya Call center, Informacast, e911, servers and analog gateways.  Carrier and ISP management including large scale SIP trunking, 10gb circuits, PRI and DS3, Wide Area MPLS circuits and audit and analysis of ISP invoices.  Manage $3M+ budget.  Manage and schedule both exempt and non-exempt employees, coordinate staff assignments, projects and services.  Perform appraisals, employee development, career planning, hiring and termination of staff as necessary.

• Led team to design and implement multiple call centers using Avaya with Salesforce CRM integration, under budget and on time.
• Led team to replace disparate, ancient phone systems around the world with Cisco Call Manager.
• Performed audits on sites to reduce waste and reduce telecommunications bills by 12%.
• Led team to implement e911 and Kari’s law compliance in Michigan, Illinois and Pennsylvania.
• Led team to integrate on premise CUCM to Outlook365 and Unity connections.

Delta Dental of Michigan – Network Services Supervisor                                                      2016 to 2017

Led a team that design and supports the Delta Dental network at all layers utilizing 5 plus employees to carry out Delta's mission and growth.  Includes Firewalls, Load Balancers, business class Avaya telephony, Avaya Call center, I3 Call Center servers and gateways, Carrier and ISP management including SIP and DS3 trunks, Local Area, Wide Area MPLS circuits, and Data Center networking including a disaster recovery site.  Manage, schedule and coordinate staff assignments, projects and services and quickly respond to adversity and technological challenges as they arise.  Utilized ITIL change management, service, and problem resolution processes.  Remove barriers, provide support and create an environment so the engineers can perform at their best capacity.  

• Led team to research and design state of the art network upgrade spanning 8 difference specialties.   (Data Center-ACI, Network Core, Wan, Lan, Wireless, Firewalls & Security, App Control, Collaboration)
• Led team to replace and upgrade failing network systems at subsidiary locations

Memorial Healthcare – I/T Operations Supervisor                                                                 2013 to 2016

Directs all aspects of the technical services help desk supporting 1300 users and 8000 node networks including all telephony both hardwire and cellular.  All critical systems prioritized for uptime as a 24 x 7 patient care environment. Supervised a team of 4 help desk technicians and technically led 3 other Senior Network Analysts.  Reported directly to the CIO and assists as necessary.  Utilizes a $2.5M budget and work with the CIO in managing the operational and capital budgets. Excelled at vendor relationships and coordination.

• Implement upgraded and redesigned service desk ticketing system
• Implemented daily stand ups and status meetings and technician metrics.
• Designed and implemented a disaster recovery site / alternate data center.

Memorial Healthcare – Sr Network Analyst                                                                             1996 to 2016

Specializing in Network and Telecommunications, I designed, implemented and maintained the healthcare’s critical networks and life safety phone systems.   Designed layer 1 cable plants up to the layer 3 routing.  Supported the VMware environment for the primary Medical EMR Software (HCIS) .

• Transformed the organization with the use of VoIP phones, SIP trunks, SIP extensions.
• Audited and saved the hospital several hundred thousand dollars a year in telecommunications costs.
• Secured a $2.6M federal grant and installed 120 miles of private fiber optic cable connecting all clinics in 3 counties saving about 100,000 dollars a year.
• Integrated Rauland nurse call system with SIP trunks to Avaya PBX improving nurse response time to patient bed calls.  
• Designed and installed a private and public wireless network that spans all campuses and clinics.
• Integral team member in achieving H&HN’s Most Wired Hospital award every year since 2002.
•  Designed outpatient billing and front in scheduling.

Michigan State University, College of Engineering – Systems Analyst II                             1988 to 1996

Supported the computer labs, 24 x 7, at the main college building.    Install and maintain all servers, workstations and student applications supporting the curriculum of Engineering students.  Manage a team of 6 undergraduate and graduate students. 

• Designed and implemented a Windows NT server farm to serve diskless workstations avoiding   reimaging and virus infections.
• Redesigned application delivery process from the Server to the network router to the PC to boost performance and eliminate choke points.

• Board of Directors and Volunteer Business Office Technology Consultant Durand Union Station, Inc.
• Volunteer Business Office Technology Consultant First United Methodist Church.